The ability to provide comprehensive and all-round service is an important hallmark of the enterprise competitiveness, while the perpetual pursuit of corporate service lies in“Satisfying customers, seeking for advanced service and realizing customer value”. Based on the requirements of ISO9000, our corporation endeavors to establish its own full-scale service system, foster the service concept of customers as the center and reinforce service awareness and the training of service skills, so as to ensure the quality of power-grid operation with excellent service, meet and satisfy customer demands. Efforts are made to constantly perfect service contents and varieties, render professional, standard and multi-polar service, emphasize active and individualized service, create high-quality service brands and advance ahead of our counterparts in this field. Attention is paid to the entire economic result of the customer power-grid, trying to meet the customer demands with individualized, active and timely service as well as quicken our pace in elevating customer value. Continuous endeavors are exerted to enhance our full support to and sustainable guarantee for the power-grid,in order to promote win-win development between our corporation and customers through diversified maintenance and cooperation.